Administrative Assistance to Individuals Training
Develop essential administrative skills for social work: evaluate client needs, explain benefits using straightforward language, process forms, organise documents, ensure privacy protection, and confidently guide individuals through housing, food, health, and income support programmes.

4 to 360 hours flexible workload
valid certificate in your country
What will I learn?
This training equips you with practical skills to assist individuals with local welfare programmes, benefits, and health coverage. You will master clear communication, trauma-informed approaches, and risk assessment, alongside safeguarding privacy and managing documentation. Structured workflows, digital tools, and referral methods enable efficient application processing and confident client support.
Elevify advantages
Develop skills
- Navigate benefits systems: swiftly match clients to local support programmes.
- Communicate rights clearly: employ plain language, scripts, and teach-back techniques.
- Assess client risks promptly: identify gaps in housing, income, safety, and health.
- Safeguard client data: implement confidentiality, consent, and secure record-keeping.
- Process applications efficiently: assist with online forms, uploads, and deadlines.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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