Quality Management in Archives and Libraries Course
Enhance cataloguing accuracy and user services in archives and libraries through effective quality management techniques. Master identifying errors, defining SMART objectives, monitoring vital indicators, mitigating risks, and implementing straightforward processes to elevate precision, uniformity, and customer contentment. Discover actionable strategies for sustained excellence in library operations.

4 to 360 hours flexible workload
valid certificate in your country
What will I learn?
This course teaches how to evaluate cataloguing and user service issues, create precise quality indicators, and establish SMART, measurable goals. Participants gain practical skills in error identification, gathering feedback, monitoring services, developing action plans, managing risks, and maintaining improvements using straightforward tools, templates, and continuous training methods.
Elevify advantages
Develop skills
- Design quality metrics: develop precise indicators for cataloguing and service performance.
- Write SMART objectives: formulate specific, measurable quality targets for libraries.
- Implement cataloguing QA workflows: swiftly identify, rectify, and avoid record and MARC discrepancies.
- Improve user services: standardise desk protocols, surveys, and feedback mechanisms.
- Plan for risks and actions: identify hazards, devise remedies, and maintain quality advancements.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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