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Telephone Switchboard Training

Telephone Switchboard Training
4 to 360 hours flexible workload
valid certificate in your country

What will I learn?

Telephone Switchboard Training provides practical, step-by-step skills to operate modern PBX and multi-line systems confidently. You will learn clear greeting and hold scripts, how to calm upset callers, route complex calls, and manage errors professionally. Gain mastery in call logging, confidentiality, voicemail, and forwarding tools to ensure every interaction is accurate, efficient, and upholds high service standards.

Elevify advantages

Develop skills

  • Professional call control: manage multi-line PBX traffic with calm precision.
  • De-escalation scripts: soothe upset callers and deliver bad news respectfully.
  • Smart call routing: screen, prioritise, and transfer executive calls flawlessly.
  • Error recovery: fix misrouted or dropped calls quickly and log incidents clearly.
  • Confidential handling: manage HR, legal, and executive calls with strict privacy.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Prison System Intelligence Advisor, and the course from Elevify was crucial for me to be the chosen one.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Great course. Lots of valuable information.
WiltonCivil Firefighter

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