Telephone Switchboard Training
Master modern telephone switchboard skills for secretariat roles: operate multi-line PBX systems, route calls under pressure, apply professional scripts, manage sensitive conversations, log incidents accurately, and provide calm, confident service consistently. This course equips you with practical expertise to handle complex telephony with poise and efficiency.

4 to 360 hours flexible workload
valid certificate in your country
What will I learn?
Telephone Switchboard Training provides practical, step-by-step skills to operate modern PBX and multi-line systems confidently. You will learn clear greeting and hold scripts, how to calm upset callers, route complex calls, and manage errors professionally. Gain mastery in call logging, confidentiality, voicemail, and forwarding tools to ensure every interaction is accurate, efficient, and upholds high service standards.
Elevify advantages
Develop skills
- Professional call control: manage multi-line PBX traffic with calm precision.
- De-escalation scripts: soothe upset callers and deliver bad news respectfully.
- Smart call routing: screen, prioritise, and transfer executive calls flawlessly.
- Error recovery: fix misrouted or dropped calls quickly and log incidents clearly.
- Confidential handling: manage HR, legal, and executive calls with strict privacy.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
FAQs
Who is Elevify? How does it work?
Do the courses have certificates?
Are the courses free?
What is the course duration?
What are the courses like?
How do the courses work?
What is the duration of the courses?
What is the cost or price of the courses?
What is an EAD or online course and how does it work?
PDF Course