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Switchboard Operator Training

Switchboard Operator Training
4 to 360 hours flexible workload
valid certificate in your country

What will I learn?

This concise, hands-on course develops assured switchboard operators capable of managing calls with precision and efficiency. Participants explore contemporary telephone system functionalities, effective greetings, and accurate questioning for proper call routing. Key areas include prioritisation techniques, queue and time management, escalation protocols, message templates, and documentation guidelines, alongside leveraging performance indicators to enhance service quality and dependability consistently.

Elevify advantages

Develop skills

  • Professional call handling: master greetings, tone, and clear transfers swiftly.
  • Priority call routing: apply procedures to triage, escalate, or take messages promptly.
  • Multi-line management: handle queues, holds, and callbacks with composed efficiency.
  • Telephony tools proficiency: utilise PBX, VoIP, IVR, and analytics for seamless service.
  • Continuous improvement: monitor ASA, AHT, and quality metrics to enhance receptionist performance.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Prison System Intelligence Advisor, and the course from Elevify was crucial for me to be the chosen one.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Great course. Lots of valuable information.
WiltonCivil Firefighter

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