Switchboard Operator Training
Acquire essential switchboard skills for secretarial roles: manage high-volume calls, prioritise queues, employ professional scripts, handle urgent escalations, safeguard confidentiality, and monitor performance to provide rapid, precise, executive-level telephone support. This course equips participants with practical expertise for reliable service delivery.

4 to 360 hours flexible workload
valid certificate in your country
What will I learn?
This concise, hands-on course develops assured switchboard operators capable of managing calls with precision and efficiency. Participants explore contemporary telephone system functionalities, effective greetings, and accurate questioning for proper call routing. Key areas include prioritisation techniques, queue and time management, escalation protocols, message templates, and documentation guidelines, alongside leveraging performance indicators to enhance service quality and dependability consistently.
Elevify advantages
Develop skills
- Professional call handling: master greetings, tone, and clear transfers swiftly.
- Priority call routing: apply procedures to triage, escalate, or take messages promptly.
- Multi-line management: handle queues, holds, and callbacks with composed efficiency.
- Telephony tools proficiency: utilise PBX, VoIP, IVR, and analytics for seamless service.
- Continuous improvement: monitor ASA, AHT, and quality metrics to enhance receptionist performance.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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