Reception and Switchboard Hostess Training
Elevate your reception and switchboard hostess expertise for contemporary secretarial positions. Acquire polished telephone etiquette, proficient visitor oversight, robust security and confidentiality practices, alongside practical scripts and strategies to maintain composure, order, and productivity amid peak demands. This comprehensive training equips you to deliver exceptional front-of-house service consistently.

4 to 360 hours flexible workload
valid certificate in your country
What will I learn?
Enhance your front desk proficiency through this hands-on Reception and Switchboard Hostess Training. Master organised desk management, courteous telephone protocols, streamlined visitor procedures, and versatile scripts for routine and complex scenarios. Bolster your grasp of security protocols, data privacy, and stress resilience to navigate high-pressure periods with poise, ensuring a professional and dependable first impression daily.
Elevify advantages
Develop skills
- Design efficient front desk workflows for a streamlined reception and switchboard operation.
- Handle professional telephone interactions by greeting, routing, and managing multiple lines confidently.
- Manage visitors and lobby areas through guest registration, waiting supervision, and VIP protocols.
- Master handling challenging interactions using effective scripts to de-escalate upset callers and guests.
- Implement security and confidentiality measures including access controls, privacy standards, and logging procedures.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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