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Reception and Switchboard Hostess Training

Reception and Switchboard Hostess Training
4 to 360 hours flexible workload
valid certificate in your country

What will I learn?

Enhance your front desk proficiency through this hands-on Reception and Switchboard Hostess Training. Master organised desk management, courteous telephone protocols, streamlined visitor procedures, and versatile scripts for routine and complex scenarios. Bolster your grasp of security protocols, data privacy, and stress resilience to navigate high-pressure periods with poise, ensuring a professional and dependable first impression daily.

Elevify advantages

Develop skills

  • Design efficient front desk workflows for a streamlined reception and switchboard operation.
  • Handle professional telephone interactions by greeting, routing, and managing multiple lines confidently.
  • Manage visitors and lobby areas through guest registration, waiting supervision, and VIP protocols.
  • Master handling challenging interactions using effective scripts to de-escalate upset callers and guests.
  • Implement security and confidentiality measures including access controls, privacy standards, and logging procedures.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Prison System Intelligence Advisor, and the course from Elevify was crucial for me to be the chosen one.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Great course. Lots of valuable information.
WiltonCivil Firefighter

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