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Reception Agent Training

Reception Agent Training
4 to 360 hours flexible workload
valid certificate in your country

What will I learn?

Reception Agent Training equips you with practical abilities to handle check-in processes, property management system operations, and payment protocols confidently. You will learn to prioritise guests in peak times, manage upgrades, overbookings, and special requests, while using effective scripts for communication, policy clarification, and dispute resolution, ensuring every guest arrival, stay, and departure is smooth, professional, and efficiently organised.

Elevify advantages

Develop skills

  • Master rapid check-ins: optimise PMS processes and room allocations effortlessly.
  • Front desk prioritisation: manage guests, multitask, and handle peak periods effectively.
  • Secure transactions and verification: enforce policies for payments and identification.
  • Handle guest scenarios: deal with walk-ins, upgrades, late departures, and family bookings.
  • Conflict resolution techniques: calm situations, provide solutions, and record incidents.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Prison System Intelligence Advisor, and the course from Elevify was crucial for me to be the chosen one.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Great course. Lots of valuable information.
WiltonCivil Firefighter

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