Reception Agent Training
Acquire essential Reception Agent competencies for front desk positions: proficiently manage check-ins, property management systems, payments, guest needs, and disputes. Master communication scripts, task prioritisation, and recovery methods to ensure seamless and professional service at all times.

4 to 360 hours flexible workload
valid certificate in your country
What will I learn?
Reception Agent Training equips you with practical abilities to handle check-in processes, property management system operations, and payment protocols confidently. You will learn to prioritise guests in peak times, manage upgrades, overbookings, and special requests, while using effective scripts for communication, policy clarification, and dispute resolution, ensuring every guest arrival, stay, and departure is smooth, professional, and efficiently organised.
Elevify advantages
Develop skills
- Master rapid check-ins: optimise PMS processes and room allocations effortlessly.
- Front desk prioritisation: manage guests, multitask, and handle peak periods effectively.
- Secure transactions and verification: enforce policies for payments and identification.
- Handle guest scenarios: deal with walk-ins, upgrades, late departures, and family bookings.
- Conflict resolution techniques: calm situations, provide solutions, and record incidents.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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