Public Reception Training
Acquire essential public reception skills for Secretariat positions: handle documentation, direct visitors, manage queues, resolve conflicts, and communicate professionally in person, by phone, and email, all while safeguarding data and maintaining composure under stress.

4 to 360 hours flexible workload
valid certificate in your country
What will I learn?
Public Reception Training equips you with practical abilities to manage visitors effectively and assuredly. Master handling absent documents, directing transactions, and organising queues whilst upholding confidentiality and adhering to legal standards. Cultivate lucid communication, dispute resolution, and stress endurance, alongside practical phone and email templates for swift, precise, and courteous public service daily.
Elevify advantages
Develop skills
- Reception fundamentals: manage IDs, missing documents, and follow-ups effortlessly.
- Visitor management: control queues, signage, and directions in busy environments.
- Conflict handling: soothe irate visitors and de-escalate situations securely.
- Effective communication: apply precise scripts, tone management, and active listening.
- Integrated service delivery: provide reliable information via phone, email, and face-to-face.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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