Physical and Telephone Reception Training
This course equips you with essential skills for front-desk and telephone reception in secretariat roles. You will master professional greetings for face-to-face interactions, clear call scripts for phone handling, strict confidentiality protocols, de-escalation techniques for difficult situations, and effective multitasking to manage visitors, calls, and information flow with poise and professionalism, ensuring a smooth and organised reception environment.
4 to 360 hours flexible workload
valid certificate in your country
What will I learn?
Gain confidence in front-desk duties through practical training in face-to-face and telephone reception. Master professional greetings, efficient check-in processes, visitor management, precise call scripts, voicemail protocols, and logging procedures. Develop key abilities in upholding confidentiality, privacy, document security, de-escalation, time management, and multitasking to maintain a calm and efficient reception area.
Elevify advantages
Develop skills
- Front desk greeting mastery: convert walk-ins into scheduled appointments fast.
- Professional phone etiquette: handle new, existing, and misdirected calls smoothly.
- Confidential reception skills: protect client data, documents, and conversations.
- De-escalation at reception: calm upset visitors and manage long waiting times.
- Reception documentation: log visitors, calls, and messages with clear, usable notes.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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