Administrative and Reception Agent Training
This course equips you with essential front desk skills, including professional phone handling, email etiquette, and effective complaint resolution. Administrative and Reception Agent Training develops refined communication, organisational prowess, and superior customer service abilities for outstanding secretariat professionals, ensuring confident and efficient daily operations.

4 to 360 hours flexible workload
valid certificate in your country
What will I learn?
Administrative and Reception Agent Training offers a concise, hands-on programme to enhance front desk proficiency. Master professional telephone techniques, precise message recording, and courteous scripts for calls, emails, and face-to-face interactions. Cultivate robust customer service, conflict de-escalation, time management, and record-keeping expertise to provide structured, dependable, and professional assistance consistently.
Elevify advantages
Develop skills
- Professional call handling: capture full messages and route calls flawlessly.
- Front desk mastery: greet, triage, and prioritise visitors and calls swiftly.
- Administrative organisation: maintain logs, schedules, and follow-ups meticulously.
- Polished communication: provide clear, courteous phone and email responses.
- Complaint resolution: de-escalate conflicts and document incidents efficiently.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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