4 to 360 hours flexible workload
valid certificate in your country
What will I learn?
Key Account Manager Training provides a practical, step-by-step method to safeguard renewals and foster expansion in complex retail customer experience settings. Gain skills to assess account risks and opportunities, identify stakeholders, devise focused engagement strategies, construct value propositions supported by ROI, and formulate a 12-month plan featuring defined KPIs, timelines, and initiatives that enhance relationships and promote enduring growth.
Elevify advantages
Develop skills
- Account diagnosis: identify churn risks, upsell opportunities, and establish precise renewal KPIs swiftly.
- Stakeholder mapping: engage retail decision-makers with personalised value propositions.
- Retail CX insights: connect NPS, CSAT, and CLTV to tangible sales opportunities.
- Value proposition design: craft ROI-supported pitches to secure strategic meetings.
- 12-month account planning: outline actions to safeguard renewals and achieve 20% growth.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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