4 to 360 hours flexible workload
valid certificate in your country
What will I learn?
The Key Account Management Course provides practical tools to safeguard and expand strategic SaaS accounts. Learn to analyse usage, support data, and financial indicators, develop 12-month account plans, map stakeholders, and create targeted communications. Master churn prevention, expansion strategies, negotiation techniques, and risk dashboards to drive renewals, upsells, and long-term customer value with confidence.
Elevify advantages
Develop skills
- SaaS account diagnostics: analyse usage, support and revenue to identify risk quickly.
- 12-month key account plans: establish KPIs, milestones and actions that deliver results.
- Stakeholder mapping: engage CFOs, CIOs and executives with bespoke value propositions.
- Expansion playbooks: develop cross-sell and upsell strategies that increase ARR rapidly.
- Risk mitigation systems: create alerts, playbooks and reviews to avert churn.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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