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Key Account Management Course

Key Account Management Course
4 to 360 hours flexible workload
valid certificate in your country

What will I learn?

The Key Account Management Course provides practical tools to safeguard and expand strategic SaaS accounts. Learn to analyse usage, support data, and financial indicators, develop 12-month account plans, map stakeholders, and create targeted communications. Master churn prevention, expansion strategies, negotiation techniques, and risk dashboards to drive renewals, upsells, and long-term customer value with confidence.

Elevify advantages

Develop skills

  • SaaS account diagnostics: analyse usage, support and revenue to identify risk quickly.
  • 12-month key account plans: establish KPIs, milestones and actions that deliver results.
  • Stakeholder mapping: engage CFOs, CIOs and executives with bespoke value propositions.
  • Expansion playbooks: develop cross-sell and upsell strategies that increase ARR rapidly.
  • Risk mitigation systems: create alerts, playbooks and reviews to avert churn.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

Your lessons are perfect. I purchased the one-year package and finally have the chance to follow several topics I'm interested in without having to switch platforms... thank you for everything you do, I've already recommended you to others...
Giulio Carlo
Giulio CarloDigital Marketing Student
I like how the lessons get straight to the point and how I can switch chapters and skip content I don't need.
Mariana Ferres
Mariana FerresPhotography Student
I like the content and the way the videos are presented and transcribed, which speeds up the process!
Luciana Alvarenga
Luciana AlvarengaNail Design Student
The platform is fast and easy to use. The variety of content and the supplementary videos really help with learning.
Giulio Carlo
Giulio CarloPrompt Engineering Student

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