4 to 360 hours flexible workload
valid certificate in your country
What will I learn?
This concise, practical course teaches confident customer greetings, needs assessment, and smooth guidance from fitting room to checkout. Acquire calm de-escalation phrases, clear refund and exchange communication, effective objection-handling and closing techniques. Develop strong product knowledge, simple garment care advice, and use follow-up, feedback, and reflection for continuous improvement in every interaction.
Elevify advantages
Develop skills
- De-escalation mastery: calm angry customers quickly with proven phrases.
- High-impact greetings: create trust and strong first impressions in seconds.
- Objection handling: address price, fit, and quality concerns to close sales.
- Needs-based styling: match silhouettes, colours, and outfits to each customer.
- After-sales follow-up: provide care tips, encourage returns, and build loyalty.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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