Customer Interaction Skills Course
Master empathy, active listening, and clear communication to conduct high-impact 30-minute sales calls. Learn to personalise CRM pitches, handle objections confidently, and transform small-business conversations into enduring, trust-based relationships. This course equips you with practical techniques to enhance every client interaction effectively.

4 to 360 hours flexible workload
valid certificate in your country
What will I learn?
This course teaches confident handling of customer conversations with empathy and clarity. You will learn to interpret emotional cues, pose targeted questions, and organise focused 30-minute calls. It covers persuasive language for non-technical small-business owners, collaborative objection management, and reflection plus role-play to rapidly elevate client meetings.
Elevify advantages
Develop skills
- Persuasive ROI storytelling: explain value to small retailers in plain language.
- 30-minute call mastery: structure, listen actively, and guide to clear next steps.
- Empathic selling: read emotions, respond with care, and build fast trust.
- Practical objection handling: address price, time, and risk without discounting first.
- High-impact meeting prep: research, personalise scripts, and tailor CRM benefits.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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