4 to 360 hours flexible workload
valid certificate in your country
What will I learn?
The Customer Care Course provides practical tools to manage daily shop routines, coordinate shifts, and reduce waiting times while maintaining a professional, welcoming environment. Learn to handle complaints, explain policies, and de-escalate difficult interactions, then transform each visit into loyalty through clear communication, consultative guidance, effective follow-up, and simple metrics that track genuine improvements in customer satisfaction.
Elevify advantages
Develop skills
- Retail customer journey mastery: enhance satisfaction and in-store conversion.
- Objection handling tactics: resolve complaints quickly and safeguard the sale.
- Consultative selling methods: identify needs, present value, close ethically.
- CRM and queue workflow skills: reduce waiting times and improve follow-up quality.
- Loyalty-building playbook: utilise feedback, KPIs, and follow-ups to encourage repeat visits.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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