4 to 360 hours flexible workload
valid certificate in your country
What will I learn?
This short, practical course builds confident customer interactions from first contact to follow-up. Learn clear communication, empathy, and de-escalation skills across phone, chat, and email while mastering needs discovery, questioning, and documentation. Develop service-led cross-sell and up-sell techniques, handle complaints strategically, and use metrics, product knowledge, and troubleshooting to boost satisfaction and long-term loyalty.
Elevify advantages
Develop skills
- Customer insight questioning: quickly uncover needs, budget, and buying signals.
- Service-led selling: turn support calls into consultative cross-sell and upsell wins.
- Complaint recovery: defuse anger, resolve issues, and rebuild loyalty fast.
- Multichannel communication: craft clear, empathetic phone, chat, and email responses.
- Tech troubleshooting: solve common consumer electronics issues with confidence.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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