Flower Shop Reception and Customer Service Course
Master flower shop reception and customer service skills: handle calls, orders, pricing, delivery logistics, payments, and complaints with confidence. Learn scripts, checklists, and tools to boost sales, reduce errors, and delight every customer. This course equips you with practical techniques for busy environments, ensuring accurate orders and repeat business through effective communication and policy handling.

4 to 360 hours flexible workload
valid certificate in your country
What will I learn?
The Flower Shop Reception and Customer Service Course provides practical skills to manage inquiries, process accurate orders, and handle peak periods confidently. You will cover pricing fundamentals, product ranges, upselling techniques, delivery coordination, and transparent policies on payments, refunds, and complaints. Utilise prepared scripts, templates, and checklists to enhance communication, minimise mistakes, and foster customer loyalty.
Elevify advantages
Develop skills
- Florist product pricing: quote clear budget bands and smart upsells quickly.
- Delivery scheduling: manage rush orders, routes, and customer updates smoothly.
- Retail policies mastery: explain refunds, payments, and data privacy with ease.
- Pro customer communication: handle calls, complaints, and empathy-driven sales.
- Order accuracy systems: use checklists, scripts, and records to prevent errors.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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