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Flower Shop Reception and Customer Service Course

Flower Shop Reception and Customer Service Course
4 to 360 hours flexible workload
valid certificate in your country

What will I learn?

The Flower Shop Reception and Customer Service Course provides practical skills to manage inquiries, process accurate orders, and handle peak periods confidently. You will cover pricing fundamentals, product ranges, upselling techniques, delivery coordination, and transparent policies on payments, refunds, and complaints. Utilise prepared scripts, templates, and checklists to enhance communication, minimise mistakes, and foster customer loyalty.

Elevify advantages

Develop skills

  • Florist product pricing: quote clear budget bands and smart upsells quickly.
  • Delivery scheduling: manage rush orders, routes, and customer updates smoothly.
  • Retail policies mastery: explain refunds, payments, and data privacy with ease.
  • Pro customer communication: handle calls, complaints, and empathy-driven sales.
  • Order accuracy systems: use checklists, scripts, and records to prevent errors.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

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EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Great course. Lots of valuable information.
WiltonCivil Firefighter

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