Department Head Training
Gain mastery as a retail department head: oversee daily operations, coach teams in women’s apparel, enhance KPIs, address sales downturns, and mitigate risks using straightforward checklists, micro-learning resources, and a reliable four-week plan for sales and operations recovery. This course delivers essential leadership skills for consistent high performance in a dynamic retail setting.

4 to 360 hours flexible workload
valid certificate in your country
What will I learn?
This programme equips you with practical tools to coach teams, manage efficient shifts, and improve results swiftly. Discover structured training frameworks, daily briefing practices, and motivational strategies to uphold high standards. Develop expertise in KPIs, sales analysis, and four-week recovery planning, alongside risk management and root cause analysis, enabling you to stabilise performance and achieve sustained success confidently.
Elevify advantages
Develop skills
- Master retail coaching: provide live feedback, conduct role-plays, and implement micro-learning.
- Establish daily leadership routines: lead briefings, perform floor walks, and conduct end-of-day reviews.
- Make KPI-driven decisions: interpret sales reports and metrics to drive rapid improvements.
- Develop sales recovery plans: create four-week strategies for stock, staffing, and service.
- Manage risks and contingencies: address staff shortages, customer complaints, and system issues.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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