Building Concierge Training
Master Building Concierge Training for luxury properties. Gain expertise in resident communication, service standards, problem-solving scripts, and KPIs. Boost resident satisfaction, safeguard property value, and enhance real estate operations with professional procedures for front desk, packages, amenities, move-ins, emergencies, and real-world scenarios.

4 to 360 hours flexible workload
valid certificate in your country
What will I learn?
Building Concierge Training equips you with practical tools for exceptional resident service. Master communication channels, service standards, response times, and procedures for front desk, packages, amenities, move-ins, and emergencies. Practise scenarios, scripts, and competency plans to increase satisfaction, minimise complaints, and ensure smooth operations.
Elevify advantages
Develop skills
- Resident communication strategy: craft clear emails, alerts and notices quickly.
- Luxury resident profiling: map building demographics to service KPIs swiftly.
- Front desk operations: manage reception, packages and visitors using professional SOPs.
- Service recovery scripts: address complaints, delays and noise issues confidently.
- Concierge QA toolkit: implement checklists, audits and training to elevate standards.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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