Root Cause Analysis Course
This course equips participants with essential root cause analysis techniques tailored for e-commerce operations, focusing on delivery and fulfillment challenges to ensure efficient problem resolution and continuous improvement.

4 to 360 hours flexible workload
valid certificate in your country
What will I learn?
The Root Cause Analysis Course provides practical tools to swiftly diagnose and resolve e-commerce delivery issues. Learn to define incidents, analyse metrics, and apply the 5 Whys, Pareto, and fishbone methods to identify true causes. Develop robust data checks, enhance carrier and warehouse performance, devise corrective actions, and create clear communication and continuous improvement plans that minimise errors and safeguard customer experience.
Elevify advantages
Develop skills
- Rapid problem scoping: define delivery incidents and affected KPIs in minutes.
- Data-driven RCA: use metrics and analytics to identify true operational root causes.
- E-commerce RCA tools: apply 5 Whys, Pareto, and fishbone to operational failures swiftly.
- Fulfilment diagnostics: trace split shipments, missing items, and carrier delays.
- Actionable fixes: design, pilot, and track corrective actions with clear owners.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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