After-Sales Training
Acquire expertise in managing returns and complaints via established after-sales procedures, de-escalation techniques, and quality assurance tools. Tailored for operations teams to reduce handling times, increase first-contact resolutions, and elevate customer satisfaction at every interaction point.

4 to 360 hours flexible workload
valid certificate in your country
What will I learn?
After-sales Training equips participants with practical tools to manage returns and complaints efficiently, precisely, and confidently. It covers clear policies, structured workflows, escalation protocols, and utilisation of internal systems. Participants develop robust communication and de-escalation abilities via role-playing, quizzes, and real-time exercises, whilst monitoring essential metrics to optimise response times, first-contact resolutions, and customer satisfaction levels.
Elevify advantages
Develop skills
- Mastery of returns workflow: manage complete intake, validation, and resolution processes.
- De-escalation techniques: soothe irate customers swiftly using effective scripts and tone.
- Navigation of policies and SLAs: implement rules, exceptions, and approvals assuredly.
- QA and coaching abilities: conduct sampling, peer reviews, and constructive feedback.
- Metrics-focused operations: monitor FCR, CSAT, and handling time to enhance performance.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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