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After-Sales Training

After-Sales Training
4 to 360 hours flexible workload
valid certificate in your country

What will I learn?

After-sales Training equips participants with practical tools to manage returns and complaints efficiently, precisely, and confidently. It covers clear policies, structured workflows, escalation protocols, and utilisation of internal systems. Participants develop robust communication and de-escalation abilities via role-playing, quizzes, and real-time exercises, whilst monitoring essential metrics to optimise response times, first-contact resolutions, and customer satisfaction levels.

Elevify advantages

Develop skills

  • Mastery of returns workflow: manage complete intake, validation, and resolution processes.
  • De-escalation techniques: soothe irate customers swiftly using effective scripts and tone.
  • Navigation of policies and SLAs: implement rules, exceptions, and approvals assuredly.
  • QA and coaching abilities: conduct sampling, peer reviews, and constructive feedback.
  • Metrics-focused operations: monitor FCR, CSAT, and handling time to enhance performance.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Prison System Intelligence Advisor, and the course from Elevify was crucial for me to be the chosen one.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Great course. Lots of valuable information.
WiltonCivil Firefighter

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