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supervision training

supervision training
4 to 360 hours flexible workload
valid certificate in your country

What will I learn?

Supervision Training provides practical tools for setting clear performance goals, defining SMART KPIs, and converting business priorities into measurable outcomes. Participants learn confident coaching, delivering positive and corrective feedback, preventing burnout, and conducting effective one-on-ones. Additionally, master straightforward techniques to assess team performance, monitor weekly progress, report to leadership, and adapt swiftly for sustained improvements.

Elevify advantages

Develop skills

  • Coaching and feedback mastery: conduct effective performance discussions within weeks.
  • KPI and goal setting: convert business priorities into clear, measurable targets.
  • Metrics analysis: interpret AHT, CSAT, NPS, and QA data to identify issues swiftly.
  • Root-cause diagnosis: apply 5 Whys and fishbone diagrams to resolve recurring support issues.
  • Supervision routines: establish monthly check-ins, standups, and follow-ups.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Prison System Intelligence Advisor, and the course from Elevify was crucial for me to be the chosen one.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Great course. Lots of valuable information.
WiltonCivil Firefighter

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