supervision training
Supervision Training equips managers with practical tools to establish clear goals, coach confidently, analyse team metrics, prevent burnout, and conduct effective one-on-ones, thereby enhancing performance, accountability, and customer satisfaction.

4 to 360 hours flexible workload
valid certificate in your country
What will I learn?
Supervision Training provides practical tools for setting clear performance goals, defining SMART KPIs, and converting business priorities into measurable outcomes. Participants learn confident coaching, delivering positive and corrective feedback, preventing burnout, and conducting effective one-on-ones. Additionally, master straightforward techniques to assess team performance, monitor weekly progress, report to leadership, and adapt swiftly for sustained improvements.
Elevify advantages
Develop skills
- Coaching and feedback mastery: conduct effective performance discussions within weeks.
- KPI and goal setting: convert business priorities into clear, measurable targets.
- Metrics analysis: interpret AHT, CSAT, NPS, and QA data to identify issues swiftly.
- Root-cause diagnosis: apply 5 Whys and fishbone diagrams to resolve recurring support issues.
- Supervision routines: establish monthly check-ins, standups, and follow-ups.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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