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Supervision training

Supervision training
4 to 360 hours flexible workload
valid certificate in your country

What will I learn?

Supervision Training provides practical tools for setting clear performance goals, defining SMART KPIs, and converting business priorities into measurable outcomes. Participants learn confident coaching, delivering positive and corrective feedback, preventing burnout, and conducting effective one-on-ones. Additionally, master straightforward techniques to assess team performance, monitor weekly progress, report to leadership, and adapt swiftly for sustained improvements.

Elevify advantages

Develop skills

  • Coaching and feedback mastery: conduct effective performance discussions within weeks.
  • KPI and goal setting: convert business priorities into clear, measurable targets.
  • Metrics analysis: interpret AHT, CSAT, NPS, and QA data to identify issues swiftly.
  • Root-cause diagnosis: apply 5 Whys and fishbone diagrams to resolve recurring support issues.
  • Supervision routines: establish monthly check-ins, standups, and follow-ups.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

Your lessons are perfect. I purchased the one-year package and finally have the opportunity to follow various topics of interest without needing to change platforms... I'm grateful for everything you do, I've already recommended you to other people...
Giulio Carlo
Giulio CarloDigital Marketing Student
I like how the lessons are straight to the point and how I can change chapters and skip content I don't need.
Mariana Ferres
Mariana FerresPhotography Student
I like the content and the way videos are presented and transcribed, which speeds up the process!
Luciana Alvarenga
Luciana AlvarengaNail Design Student
The platform is fast and simple to use. The diversity of content and complementary videos really help with learning.
André Felipe
André FelipePrompt Engineering Student

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