process training
Process Training equips managers with tools to enhance order-to-delivery performance. Participants learn to map workflows, establish SMART goals, analyse root causes, and implement improvements that increase on-time delivery, reduce errors, and provide clear KPIs for ongoing enhancement. This practical course covers data analysis, benchmarking, control plans, and pilot execution to optimise warehouse operations, systems, and customer service.

4 to 360 hours flexible workload
valid certificate in your country
What will I learn?
Process Training provides a practical toolkit to optimise order-to-delivery performance. Learners define SMART goals, map value streams, identify root causes, and design targeted improvements in warehouse, systems, and customer service areas. The course covers data collection and analysis, benchmarking, control plan development, and pilot implementation to reduce lead times, minimise errors, and improve on-time delivery rates confidently.
Elevify advantages
Develop skills
- Define SMART process goals with sharp, measurable targets for order-to-delivery.
- Conduct root cause analysis using DMAIC, 5 Whys, FMEA, and Pareto to resolve delivery issues swiftly.
- Map processes to chart end-to-end flows, identify waste, and eliminate high-risk pain points.
- Develop data-driven KPIs and lean dashboards for OTIF, lead time, accuracy, and tickets.
- Lead implementation by running pilots, training teams, and sustaining process improvements.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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