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Practical Service Quality Management Course

Practical Service Quality Management Course
4 to 360 hours flexible workload
valid certificate in your country

What will I learn?

This course teaches designing reliable satisfaction metrics, creating effective surveys, and converting feedback into improvements. Set CSAT, NPS, CES goals, analyse multi-channel data, link initiatives to KPIs, and apply tools for root-cause analysis, change management, and ongoing enhancement of service and loyalty.

Elevify advantages

Develop skills

  • Design service KPIs: establish precise CSAT, NPS, CES targets that enhance ROI.
  • Create efficient customer surveys: develop, test, and launch concise, unbiased forms swiftly.
  • Map customer journeys: identify pain points and opportunities across all touchpoints.
  • Analyse CX data: convert trends, dashboards, and feedback into actionable steps.
  • Implement improvement pilots: connect actions to KPIs and rapidly scale successes.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Prison System Intelligence Advisor, and the course from Elevify was crucial for me to be the chosen one.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Great course. Lots of valuable information.
WiltonCivil Firefighter

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