Practical Service Quality Management Course
Master practical service quality management: design effective surveys, monitor KPIs, analyse trends and customer feedback, and transform insights into actions that enhance satisfaction, loyalty, and performance in service operations. This course equips you with tools for robust metrics, root-cause analysis, and continuous improvement to elevate customer experience.

4 to 360 hours flexible workload
valid certificate in your country
What will I learn?
This course teaches designing reliable satisfaction metrics, creating effective surveys, and converting feedback into improvements. Set CSAT, NPS, CES goals, analyse multi-channel data, link initiatives to KPIs, and apply tools for root-cause analysis, change management, and ongoing enhancement of service and loyalty.
Elevify advantages
Develop skills
- Design service KPIs: establish precise CSAT, NPS, CES targets that enhance ROI.
- Create efficient customer surveys: develop, test, and launch concise, unbiased forms swiftly.
- Map customer journeys: identify pain points and opportunities across all touchpoints.
- Analyse CX data: convert trends, dashboards, and feedback into actionable steps.
- Implement improvement pilots: connect actions to KPIs and rapidly scale successes.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
Your lessons are perfect. I purchased the one-year package and finally have the opportunity to follow various topics of interest without needing to change platforms... I'm grateful for everything you do, I've already recommended you to other people...

Giulio CarloDigital Marketing Student
I like how the lessons are straight to the point and how I can change chapters and skip content I don't need.

Mariana FerresPhotography Student
I like the content and the way videos are presented and transcribed, which speeds up the process!

Luciana AlvarengaNail Design Student
The platform is fast and simple to use. The diversity of content and complementary videos really help with learning.

André FelipePrompt Engineering Student
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