MCO course
The MCO Course equips managers with practical tools to enhance retail sales, streamline operations, and reduce complaints through KPIs, action plans, service standards, and team performance systems that deliver measurable improvements week by week.

4 to 360 hours flexible workload
valid certificate in your country
What will I learn?
The MCO Course provides practical tools to rapidly improve store performance. Participants learn to create 8–12 week action plans, establish clear KPIs, and conduct straightforward A/B tests to boost sales. It covers mastering customer service standards, reducing complaints, efficient scheduling, and utilising dashboards, escalation playbooks, and sales techniques tailored for mid-range fashion, enabling confident weekly performance gains.
Elevify advantages
Develop skills
- Retail KPI mastery: track, interpret, and act on core fashion store metrics swiftly.
- Action planning: develop 8–12 week retail plans with defined owners, timelines, and KPIs.
- Sales optimisation: implement merchandising, promotions, and scripts to enhance store conversion.
- Service excellence: reduce queues, standardise service, and minimise complaints efficiently.
- Team performance: schedule according to footfall and coach staff using straightforward daily routines.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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