customer success manager training
This Customer Success Manager Training equips managers with practical tools to minimise churn, develop 90-day success plans, conduct strategic meetings, monitor account health metrics, and manage renewal risks, thereby boosting retention, expansion, and enduring customer value.

4 to 360 hours flexible workload
valid certificate in your country
What will I learn?
Customer Success Manager Training provides practical tools to enhance retention, expansion, and loyalty in key accounts. Participants learn to create succinct outreach, run effective meetings, craft compelling renewal messages, assess risk indicators and account health, identify stakeholders, establish quantifiable KPIs, and formulate a targeted 90-day success plan that synchronises communication, adoption, and support for tangible business outcomes.
Elevify advantages
Develop skills
- Strategic customer messaging: craft concise, results-focused emails that prompt responses.
- Executive-ready success metrics: swiftly define CSAT, NPS, churn, and adoption KPIs.
- Risk playbooks: identify churn indicators early and initiate targeted mitigation steps.
- 90-day retention planning: create clear timelines, assign owners, and coordinate cross-team efforts.
- Stakeholder mapping: assess revenue, usage, and roles to safeguard key accounts.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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