course on business project
This course equips management professionals with expertise in Click & Collect initiatives. Delve into omnichannel strategies, technical architectures, store operations, performance metrics, and risk management to successfully design, deploy, and refine impactful retail fulfilment projects that drive business growth and efficiency.

4 to 360 hours flexible workload
valid certificate in your country
What will I learn?
This practical course demonstrates how to design and implement a high-performing Click & Collect scheme from start to finish. It covers fulfilment models, customer journeys, key performance indicators, and financial implications, alongside IT systems, order management software, and testing procedures. Participants will develop robust project plans, handle risks and budgets, ready stores for operations, and craft compelling marketing and communications for a seamless launch.
Elevify advantages
Develop skills
- Omnichannel strategy: craft Click & Collect customer journeys to enhance retail performance.
- Technology integration: synchronise order management systems, point-of-sale, and online platforms for efficient order processing.
- Store operations: organise layouts, staffing, and procedures to enable swift customer collections.
- Project leadership: oversee and direct multifaceted retail projects.
- Performance analytics: monitor key indicators, risks, and return on investment for fulfilment operations.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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