assistant manager training
Develop the skills of an effective assistant manager. Master the creation of 4-week coaching plans, facilitation of huddles, tracking of KPIs, delivery of feedback, and leadership of support teams through robust communication, quality assurance, and performance management techniques to drive superior results.

4 to 360 hours flexible workload
valid certificate in your country
What will I learn?
Assistant Manager Training equips you with practical tools to create a focused 4-week in-shift training and coaching plan that enhances support quality and efficiency. You will learn to develop targeted workshops, microlearning modules, QA sessions, and huddles, monitor KPIs using dashboards, conduct effective feedback discussions, and lead clear communication and change initiatives to improve performance and customer satisfaction.
Elevify advantages
Develop skills
- Design in-shift training plans: create 4-week coaching and microlearning schedules.
- Lead QA and feedback sessions: apply KPIs, sampling, and coaching discussions to elevate quality.
- Analyse support operations: identify root causes using data, CSAT, and escalation metrics.
- Enhance support capabilities: refine tooling, documentation, and escalation protocols.
- Implement team change: conduct huddles, update SOPs, and establish recognition schemes.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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