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assistant manager training

assistant manager training
4 to 360 hours flexible workload
valid certificate in your country

What will I learn?

Assistant Manager Training equips you with practical tools to create a focused 4-week in-shift training and coaching plan that enhances support quality and efficiency. You will learn to develop targeted workshops, microlearning modules, QA sessions, and huddles, monitor KPIs using dashboards, conduct effective feedback discussions, and lead clear communication and change initiatives to improve performance and customer satisfaction.

Elevify advantages

Develop skills

  • Design in-shift training plans: create 4-week coaching and microlearning schedules.
  • Lead QA and feedback sessions: apply KPIs, sampling, and coaching discussions to elevate quality.
  • Analyse support operations: identify root causes using data, CSAT, and escalation metrics.
  • Enhance support capabilities: refine tooling, documentation, and escalation protocols.
  • Implement team change: conduct huddles, update SOPs, and establish recognition schemes.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Prison System Intelligence Advisor, and the course from Elevify was crucial for me to be the chosen one.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Great course. Lots of valuable information.
WiltonCivil Firefighter

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