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Designing Innovative Services Course

Designing Innovative Services Course
4 to 360 hours flexible workload
valid certificate in your country

What will I learn?

This course provides practical tools to enhance complex health insurance services end-to-end. Learners master rapid user needs research, clear objective definition, journey mapping, and service blueprint creation to align teams. It covers designing reliable digital experiences, specifying vital touchpoints, establishing KPIs, and producing concise, immediately applicable deliverables for organisations.

Elevify advantages

Develop skills

  • Service blueprinting: map frontstage, backstage, and KPIs in days, not months.
  • Rapid UX research: conduct quick interviews, micro-surveys, and benchmark competitors.
  • Journey mapping: create first-use health insurance journeys and identify redesign opportunities swiftly.
  • Intangible service design: develop clear, user-friendly digital flows for complex benefits.
  • Touchpoint optimisation: enhance onboarding, support, and claims with precise improvements.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Prison System Intelligence Advisor, and the course from Elevify was crucial for me to be the chosen one.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Great course. Lots of valuable information.
WiltonCivil Firefighter

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