Agent Training
Agent Training equips managers and administrators with essential tools to champion CRM adoption, unite stakeholders, craft precise training initiatives, and measure performance indicators. This ensures teams fully adopt new systems, overcome resistance, and achieve tangible business outcomes.

4 to 360 hours flexible workload
valid certificate in your country
What will I learn?
This programme provides a practical, step-by-step framework to promote CRM adoption from launch to sustained success. Participants learn to assess stakeholders, create tailored learning paths, and implement effective change models. Develop robust onboarding strategies, conduct compelling training sessions, address conflicts, and monitor KPIs using intuitive dashboards, reviews, and feedback mechanisms to ensure users remain engaged, supported, and aligned with organisational objectives.
Elevify advantages
Develop skills
- CRM adoption strategy: identify resistance and foster rapid, enduring user engagement.
- Stakeholder training design: align roles with bespoke, efficient learning programmes.
- Onboarding programme development: structure six-week implementations with defined milestones and activities.
- Data-informed oversight: monitor CRM utilisation, KPIs, and support indicators to demonstrate return on investment.
- Communication and conflict resolution: unite leaders, tackle objections, and sustain commitment.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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