Administrative Organization Course
Master administrative organisation to streamline workflows, define roles, set SLAs, and track KPIs. Gain practical tools to reduce delays, minimise errors, and align Sales, Operations, and Finance for enhanced management and administration performance. This course equips you with methods to analyse processes, implement RACI matrices, design efficient handoffs, manage queues, and apply continuous improvement techniques.

4 to 360 hours flexible workload
valid certificate in your country
What will I learn?
This Administrative Organisation Course provides practical tools to analyse existing processes, define clear roles using RACI matrices, and design efficient workflows with robust handoffs across teams. You will learn to establish SLAs, manage queues, standardise templates, implement data governance, build simple dashboards, track key performance indicators, and apply continuous improvement methods to minimise delays, errors, and rework in daily operations.
Elevify advantages
Develop skills
- Workflow design: build clear, low-friction processes across teams quickly.
- RACI and roles: define ownership, escalation paths, and lean role charters.
- SLA setup: establish response times, queues, and escalation rules that reduce delays.
- KPI monitoring: track key admin metrics with simple dashboards and reports.
- Data governance: standardise templates, access rules, and document control.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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