Process Communication Model (PCM) Course
Master the Process Communication Model (PCM) for smarter recruitment and swifter conflict resolution. Gain skills to analyse personality types, identify stress behaviours, and adjust communication styles to foster robust teams and enhanced HR outcomes. This course equips you with actionable insights to elevate interpersonal dynamics in professional settings.

4 to 360 hours flexible workload
valid certificate in your country
What will I learn?
The Process Communication Model (PCM) Course equips participants with practical instruments to comprehend six personality types, their fundamental psychological requirements, and distress behaviours, enabling rapid behavioural analysis and precise communication responses. Acquire proficiency in profiling via PCM, crafting superior interviews, evaluating role suitability, and facilitating conflict mediation using explicit protocols, principled evaluations, and implementable follow-up tactics for immediate workplace application.
Elevify advantages
Develop skills
- Decode PCM personality types: swiftly identify needs, channels, and stress indicators.
- Conduct PCM-based interviews: uncover suitability, stress patterns, and role compatibility rapidly.
- Map and resolve conflicts: apply PCM to de-escalate and restore teamwork.
- Develop PCM-informed hiring tools: create rubrics, guides, and observation checklists.
- Lead critical discussions: tailor real-time communication to individual PCM profiles.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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