Interviewing & Candidate Selection Course
Master structured interviewing and candidate selection for junior customer support positions. Develop competency frameworks, score confidently, minimise bias, and recruit top talent that enhances customer satisfaction, average handling time, and resolution rates. Learn to define ideal profiles, map competencies to KPIs, design interviews with question banks and rubrics, evaluate via simulations, and create onboarding and development plans for improved performance and retention.

4 to 360 hours flexible workload
valid certificate in your country
What will I learn?
This course teaches how to define ideal junior customer support specialist profiles, map competencies to KPIs, and create structured interviews using question banks and scoring rubrics. Participants practise candidate evaluation through simulations, then leverage interview data for targeted onboarding, development plans, and ongoing improvements that enhance performance, retention, and customer satisfaction.
Elevify advantages
Develop skills
- Competency-based recruitment: define, map, and prioritise essential role competencies swiftly.
- Structured interview design: develop STAR question banks that forecast performance.
- Scoring rubrics: establish 1–5 scales and matrices for equitable, unbiased decisions.
- Candidate assessment: consolidate responses into clear, documented hiring recommendations.
- Onboarding alignment: transform interview insights into targeted 60–90 day success plans.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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