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Interviewing & Candidate Selection Course

Interviewing & Candidate Selection Course
4 to 360 hours flexible workload
valid certificate in your country

What will I learn?

This course teaches how to define ideal junior customer support specialist profiles, map competencies to KPIs, and create structured interviews using question banks and scoring rubrics. Participants practise candidate evaluation through simulations, then leverage interview data for targeted onboarding, development plans, and ongoing improvements that enhance performance, retention, and customer satisfaction.

Elevify advantages

Develop skills

  • Competency-based recruitment: define, map, and prioritise essential role competencies swiftly.
  • Structured interview design: develop STAR question banks that forecast performance.
  • Scoring rubrics: establish 1–5 scales and matrices for equitable, unbiased decisions.
  • Candidate assessment: consolidate responses into clear, documented hiring recommendations.
  • Onboarding alignment: transform interview insights into targeted 60–90 day success plans.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Prison System Intelligence Advisor, and the course from Elevify was crucial for me to be the chosen one.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Great course. Lots of valuable information.
WiltonCivil Firefighter

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