Handling Workplace Conflicts Course
Acquire essential HR skills for resolving workplace conflicts. Master techniques to dissect disputes, facilitate impartial discussions, conduct efficient mediations, address legal and reputational hazards, and formulate action plans that rebuild confidence, strengthen teams, and elevate performance.

4 to 360 hours flexible workload
valid certificate in your country
What will I learn?
This course equips you with practical strategies to identify conflict origins, evaluate team dynamics, and mitigate legal and reputational risks. You will learn to gather case details, facilitate empathetic one-on-one discussions, guide structured group mediations, and develop actionable plans with follow-up measures and communication tactics to rebuild teamwork and safeguard organisational success.
Elevify advantages
Develop skills
- Diagnose workplace conflicts by identifying root causes and HR risks swiftly.
- Conduct impartial one-on-one discussions with empathy, active listening, and thorough documentation.
- Facilitate targeted mediations by establishing rules, easing tensions, and achieving prompt agreements.
- Develop comprehensive conflict resolution plans featuring four-week monitoring, metrics, and responsibility structures.
- Utilise non-violent communication and interest-focused negotiation to settle issues equitably and compliantly.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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