Basic Conflict Resolution Skills Course
This Basic Conflict Resolution Skills Course equips HR professionals with essential tools to manage workplace conflicts confidently. Participants gain expertise in communication strategies, mediation techniques, meeting facilitation, documentation practices, and emotional regulation to foster a more harmonious and efficient team environment. The programme emphasises practical application for sustainable resolutions and proactive conflict prevention.

4 to 360 hours flexible workload
valid certificate in your country
What will I learn?
This course provides practical strategies for resolving everyday conflicts confidently, covering clear questioning, neutral language, active listening, nonverbal cue interpretation, and non-blaming feedback. Learners will master designing productive meetings, establishing group norms, documenting issues, monitoring agreements, regulating personal reactions, and facilitating structured discussions that yield equitable, enduring outcomes.
Elevify advantages
Develop skills
- Identify core conflict causes, patterns, and escalation triggers in workplace settings.
- Conduct effective one-to-one and joint mediation sessions to resolve disputes swiftly.
- Employ de-escalation techniques including neutral language, active listening, and I-statements.
- Structure HR meetings with clear agendas, ground rules, and follow-up actions to minimise conflicts.
- Maintain precise records of incidents, agreements, and commitments for accountability.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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