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Basic Conflict Resolution Skills Course

Basic Conflict Resolution Skills Course
4 to 360 hours flexible workload
valid certificate in your country

What will I learn?

This course provides practical strategies for resolving everyday conflicts confidently, covering clear questioning, neutral language, active listening, nonverbal cue interpretation, and non-blaming feedback. Learners will master designing productive meetings, establishing group norms, documenting issues, monitoring agreements, regulating personal reactions, and facilitating structured discussions that yield equitable, enduring outcomes.

Elevify advantages

Develop skills

  • Identify core conflict causes, patterns, and escalation triggers in workplace settings.
  • Conduct effective one-to-one and joint mediation sessions to resolve disputes swiftly.
  • Employ de-escalation techniques including neutral language, active listening, and I-statements.
  • Structure HR meetings with clear agendas, ground rules, and follow-up actions to minimise conflicts.
  • Maintain precise records of incidents, agreements, and commitments for accountability.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Prison System Intelligence Advisor, and the course from Elevify was crucial for me to be the chosen one.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Great course. Lots of valuable information.
WiltonCivil Firefighter

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