Incident Management Course
This course equips participants with essential skills for effective incident management, focusing on rapid response, communication, and continuous improvement to handle disruptions efficiently.

4 to 360 hours flexible workload
valid certificate in your country
What will I learn?
This Incident Management Course provides a clear, practical framework to manage disruptions with confidence. Learn how to identify and classify incidents, apply straightforward prioritisation criteria, and develop a repeatable response process. Create effective 4-hour action plans, utilise ready-made communication templates, monitor key metrics, and conduct post-incident reviews that promote continuous improvement and more robust operations.
Elevify advantages
Develop skills
- Rapid incident triage: classify impact, severity, and stakeholders in minutes.
- 4-hour response playbook: stabilise service quickly with clear, repeatable steps.
- Clear outage updates: send concise internal and client communications that reassure.
- Practical prioritisation: rank concurrent incidents using impact and risk criteria.
- Post-incident reviews: turn lessons into simple process and playbook improvements.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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