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Front Office Management Course

Front Office Management Course
4 to 360 hours flexible workload
valid certificate in your country

What will I learn?

The Front Office Management Course provides you with practical tools to manage an efficient, guest-oriented front desk in a 4-star city hotel. Learn staffing and shift planning, swift check-in and check-out processes, digital and express options, and effective complaint resolution. Master PMS features, internal communication, upselling, and performance metrics so you can streamline operations, enhance satisfaction, and increase revenue promptly.

Elevify advantages

Develop skills

  • Front desk operations mastery: manage 4-star city hotel arrivals and departures efficiently.
  • Guest communication & upselling: increase revenue with refined, timely interactions.
  • Complaint handling & recovery: transform guest issues into loyalty in a structured manner.
  • Shift, staffing & training tactics: schedule effectively and train agents on the job quickly.
  • PMS, payments & reporting: utilise hotel systems and KPIs to reduce errors and delays.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Prison System Intelligence Advisor, and the course from Elevify was crucial for me to be the chosen one.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Great course. Lots of valuable information.
WiltonCivil Firefighter

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