Front Office Course
This course equips you with essential skills to excel in front office operations at a 4-star hotel, focusing on efficient management, guest satisfaction, and revenue protection.

4 to 360 hours flexible workload
valid certificate in your country
What will I learn?
The Front Office Course provides you with practical tools to manage a 4-star city hotel front desk with confidence. Learn PMS essentials, overbooking control, revenue protection, and accurate record-keeping. Master guest communication, complaint handling, and service recovery while coordinating smoothly with housekeeping, maintenance, reservations, and night audit. Build calm under pressure, protect ADR, and deliver consistent, efficient guest experiences every shift.
Elevify advantages
Develop skills
- Front desk mastery: run a 4-star lobby smoothly, even in peak chaos.
- PMS and reservations control: manage check-ins, overbooking, and OTA links fast.
- Revenue-safe decisions: handle upgrades, comps, and walks without losing ADR.
- Guest recovery tactics: defuse complaints with scripts, empathy, and smart comps.
- Professional presence: stay calm, credible, and service-focused under pressure.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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