PDCA (Plan-Do-Check-Act) Course
This PDCA course provides a practical, step-by-step system to enhance customer support operations swiftly. Learn to identify clear problems, map processes, devise targeted interventions, and establish meaningful KPIs and SLAs. You will conduct data-driven pilots, analyse results, standardise successful changes, and develop a continuous improvement roadmap backed by robust documentation, coaching, and governance.

4 to 360 hours flexible workload
valid certificate in your country
What will I learn?
This PDCA course provides a practical, step-by-step system to enhance customer support operations swiftly. Learn to identify clear problems, map processes, devise targeted interventions, and establish meaningful KPIs and SLAs. You will conduct data-driven pilots, analyse results, standardise successful changes, and develop a continuous improvement roadmap backed by robust documentation, coaching, and governance.
Elevify advantages
Develop skills
- PDCA mastery: conduct swift, data-driven improvement cycles in support operations.
- Root cause analysis: identify service issues using 5 Whys, fishbone diagrams, and data.
- KPI design: create clear support metrics, dashboards, and benchmarked targets.
- Pilot execution: design, launch, and measure small tests before full rollout.
- Standardisation skills: convert successes into SOPs, playbooks, and scalable workflows.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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PDF Course