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PDCA (Plan-Do-Check-Act) Course

PDCA (Plan-Do-Check-Act) Course
4 to 360 hours flexible workload
valid certificate in your country

What will I learn?

This PDCA course provides a practical, step-by-step system to enhance customer support operations swiftly. Learn to identify clear problems, map processes, devise targeted interventions, and establish meaningful KPIs and SLAs. You will conduct data-driven pilots, analyse results, standardise successful changes, and develop a continuous improvement roadmap backed by robust documentation, coaching, and governance.

Elevify advantages

Develop skills

  • PDCA mastery: conduct swift, data-driven improvement cycles in support operations.
  • Root cause analysis: identify service issues using 5 Whys, fishbone diagrams, and data.
  • KPI design: create clear support metrics, dashboards, and benchmarked targets.
  • Pilot execution: design, launch, and measure small tests before full rollout.
  • Standardisation skills: convert successes into SOPs, playbooks, and scalable workflows.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Prison System Intelligence Advisor, and the course from Elevify was crucial for me to be the chosen one.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Great course. Lots of valuable information.
WiltonCivil Firefighter

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