Salon Protocol & Client Care Training
Gain expertise in salon protocol, front desk etiquette, and client consultations. Learn to schedule appointments, resolve conflicts, and communicate professionally, ensuring every client enjoys a seamless hairdressing experience from initial contact to final styling. This course covers reception standards, communication skills, booking optimisation, complaint resolution, and client retention techniques for outstanding service delivery.

4 to 360 hours flexible workload
valid certificate in your country
What will I learn?
Salon Protocol and Client Care Training equips you with practical skills to handle consultations, align services with client needs, and discuss pricing confidently. Master professional reception practices, effective communication via phone, SMS, email, and face-to-face, along with strategies for scheduling, managing complaints, no-shows, and cancellations to ensure smooth salon operations and valued client experiences on every visit.
Elevify advantages
Develop skills
- Expert client consultations: align hair goals with services swiftly.
- Confident salon communication: ready scripts for calls, texts, and face-to-face interactions.
- Efficient scheduling skills: optimise bookings, waitlists, and stylist schedules.
- Professional reception etiquette: greet, rebook, and retain all clients.
- Effective conflict resolution: handle complaints, no-shows, and refunds calmly.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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