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CSAT Course

CSAT Course
4 to 360 hours flexible workload
valid certificate in your country

What will I learn?

The CSAT Course shows you how to diagnose satisfaction drops, map customer journeys, and turn research into clear, testable hypotheses. Learn practical methods for interviews, surveys, analytics, and usability testing, then connect insights to prioritisation, rollout planning, and monitoring. Build repeatable workflows, ethical practices, and metrics that consistently improve customer satisfaction in B2C SaaS.

Elevify advantages

Develop skills

  • CSAT analytics setup: instrument events, segment users, and track key scores fast.
  • Customer research for CSAT: run interviews, surveys, and usability tests that matter.
  • Diagnose CSAT drops: map journeys, find root causes, and size impact quickly.
  • CSAT-first design: ship UX improvements, validate with A/B tests, and iterate.
  • CSAT rollout strategy: prioritise fixes, plan releases, and monitor post-launch.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Prison System Intelligence Advisor, and the course from Elevify was crucial for me to be the chosen one.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Great course. Lots of valuable information.
WiltonCivil Firefighter

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