Omnichannel Strategy Course
Master omnichannel strategy for marketing by mapping customer journeys, unifying campaigns, loyalty, and data across channels. Align teams, select vendors effectively, and track key performance indicators. Develop a practical roadmap to deliver seamless customer experiences that drive revenue growth and improve retention rates.

4 to 360 hours flexible workload
valid certificate in your country
What will I learn?
This Omnichannel Strategy Course provides a clear, practical roadmap to unify customer experiences across all touchpoints. Participants learn to diagnose fragmented journeys, define cohesive visions, build unified customer profiles, align loyalty and service efforts, and equip stores with digital tools. Additionally, master vendor selection, system integration, KPIs, dashboards, and testing to launch, scale, and optimise high-performing omnichannel initiatives swiftly.
Elevify advantages
Develop skills
- Build omnichannel roadmaps: phase quick wins, core integration, scale-up.
- Design unified journeys: map pain points, systems, and business impact fast.
- Create omnichannel campaigns: synced promos, loyalty, and service touchpoints.
- Define KPI frameworks: omnichannel attribution, dashboards, and A/B tests.
- Align teams and vendors: roles, change management, and API-first integrations.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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