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Customer Loyalty & Retention Course

Customer Loyalty & Retention Course
4 to 360 hours flexible workload
valid certificate in your country

What will I learn?

This Customer Loyalty and Retention Course teaches you to convert initial beauty buyers into loyal customers through effective personalisation, attractive loyalty perks, and incentives beyond discounts. You will learn to chart the 0–180 day customer journey, manage email, SMS, and on-site campaigns, create profitable loyalty schemes, evaluate vital retention metrics, and implement a targeted 90-day strategy to increase repeat purchases and customer lifetime value.

Elevify advantages

Develop skills

  • Design loyalty programmes: create tiers, rewards, and rules to increase repeat sales.
  • Personalise offers: leverage purchase data for product recommendations and intelligent sampling.
  • Plan retention journeys: outline 0–180 day touchpoints to encourage repurchases.
  • Conduct retention analytics: monitor cohorts, CLTV, churn, and promotional effectiveness.
  • Execute rapid tests: A/B test subject lines, rewards, and timing for swift improvements.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Prison System Intelligence Advisor, and the course from Elevify was crucial for me to be the chosen one.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Great course. Lots of valuable information.
WiltonCivil Firefighter

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