Customer Loyalty & Retention Course
Master customer loyalty and retention in beauty marketing. Gain skills to develop high-ROI loyalty programmes, personalise customer offers, map the 0–180 day customer journey, perform A/B tests, and monitor essential KPIs that enhance repeat purchases, customer lifetime value, and sustained brand growth.

4 to 360 hours flexible workload
valid certificate in your country
What will I learn?
This Customer Loyalty and Retention Course teaches you to convert initial beauty buyers into loyal customers through effective personalisation, attractive loyalty perks, and incentives beyond discounts. You will learn to chart the 0–180 day customer journey, manage email, SMS, and on-site campaigns, create profitable loyalty schemes, evaluate vital retention metrics, and implement a targeted 90-day strategy to increase repeat purchases and customer lifetime value.
Elevify advantages
Develop skills
- Design loyalty programmes: create tiers, rewards, and rules to increase repeat sales.
- Personalise offers: leverage purchase data for product recommendations and intelligent sampling.
- Plan retention journeys: outline 0–180 day touchpoints to encourage repurchases.
- Conduct retention analytics: monitor cohorts, CLTV, churn, and promotional effectiveness.
- Execute rapid tests: A/B test subject lines, rewards, and timing for swift improvements.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
FAQs
Who is Elevify? How does it work?
Do the courses have certificates?
Are the courses free?
What is the course duration?
What are the courses like?
How do the courses work?
What is the duration of the courses?
What is the cost or price of the courses?
What is an EAD or online course and how does it work?
PDF Course