Client Satisfaction Training
Master client satisfaction in marketing: map client journeys, design robust CSAT and NPS programmes, create reliable dashboards, and conduct experiments that convert feedback into improved retention, superior campaigns, and tangible revenue growth.

4 to 360 hours flexible workload
valid certificate in your country
What will I learn?
Client Satisfaction Training equips you with practical skills to measure and enhance client happiness through CSAT, NPS, CES, and behavioural metrics. You will learn to map journeys, develop dependable measurement strategies, maintain data integrity, and produce insightful dashboards for stakeholders. Additionally, you will gain expertise in experimentation, governance, and ongoing optimisation to make every client interaction smoother, quicker, and more gratifying.
Elevify advantages
Develop skills
- Design client satisfaction dashboards with clear CSAT, NPS, and trend views.
- Build reliable feedback data using QA checks, source-of-truth, and standards.
- Map the marketing client journey to identify high-impact satisfaction moments.
- Plan fast, bias-aware surveys and in-product feedback for marketers.
- Run lean A/B tests to improve messaging, onboarding, and client happiness.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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