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Client Satisfaction Training

Client Satisfaction Training
4 to 360 hours flexible workload
valid certificate in your country

What will I learn?

Client Satisfaction Training equips you with practical skills to measure and enhance client happiness through CSAT, NPS, CES, and behavioural metrics. You will learn to map journeys, develop dependable measurement strategies, maintain data integrity, and produce insightful dashboards for stakeholders. Additionally, you will gain expertise in experimentation, governance, and ongoing optimisation to make every client interaction smoother, quicker, and more gratifying.

Elevify advantages

Develop skills

  • Design client satisfaction dashboards with clear CSAT, NPS, and trend views.
  • Build reliable feedback data using QA checks, source-of-truth, and standards.
  • Map the marketing client journey to identify high-impact satisfaction moments.
  • Plan fast, bias-aware surveys and in-product feedback for marketers.
  • Run lean A/B tests to improve messaging, onboarding, and client happiness.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Prison System Intelligence Advisor, and the course from Elevify was crucial for me to be the chosen one.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Great course. Lots of valuable information.
WiltonCivil Firefighter

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