CRM & Customer Experience Course
Master CRM and customer experience strategies for digital marketing. Connect your ecommerce data sources, develop automated customer journeys, personalise interactions at every touchpoint, and monitor KPIs that enhance customer retention, encourage repeat purchases, and maximise customer lifetime value. This comprehensive course equips you with practical skills to drive measurable business growth through effective customer relationship management.

4 to 360 hours flexible workload
valid certificate in your country
What will I learn?
This CRM and Customer Experience Course teaches you to transform customer data into defined objectives, intelligent segments, and lucrative automated customer journeys. You will learn to create welcome, loyalty, VIP, win-back, and cart abandonment flows, utilise advanced personalisation techniques, establish clean data management and integrations, and monitor key performance indicators such as retention, customer lifetime value, average order value, and conversion rates to ensure every campaign is measurable, optimised, and focused on generating revenue.
Elevify advantages
Develop skills
- Build ecommerce CRM journeys: rapidly deploy win-back, VIP, and post-purchase flows.
- Design data-driven customer segments: precisely target new, at-risk, and high-LTV customers.
- Implement CRM technology stack: integrate with your store, cleanse data, and configure tracking swiftly.
- Personalise customer experience at scale: use dynamic content, product recommendations, and optimal timing.
- Measure CRM return on investment: track CLTV, retention, AOV, and uplift via intuitive dashboards.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
FAQs
Who is Elevify? How does it work?
Do the courses have certificates?
Are the courses free?
What is the course duration?
What are the courses like?
How do the courses work?
What is the duration of the courses?
What is the cost or price of the courses?
What is an EAD or online course and how does it work?
PDF Course