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CRM & Customer Experience Course

CRM & Customer Experience Course
4 to 360 hours flexible workload
valid certificate in your country

What will I learn?

This CRM and Customer Experience Course teaches you to transform customer data into defined objectives, intelligent segments, and lucrative automated customer journeys. You will learn to create welcome, loyalty, VIP, win-back, and cart abandonment flows, utilise advanced personalisation techniques, establish clean data management and integrations, and monitor key performance indicators such as retention, customer lifetime value, average order value, and conversion rates to ensure every campaign is measurable, optimised, and focused on generating revenue.

Elevify advantages

Develop skills

  • Build ecommerce CRM journeys: rapidly deploy win-back, VIP, and post-purchase flows.
  • Design data-driven customer segments: precisely target new, at-risk, and high-LTV customers.
  • Implement CRM technology stack: integrate with your store, cleanse data, and configure tracking swiftly.
  • Personalise customer experience at scale: use dynamic content, product recommendations, and optimal timing.
  • Measure CRM return on investment: track CLTV, retention, AOV, and uplift via intuitive dashboards.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Prison System Intelligence Advisor, and the course from Elevify was crucial for me to be the chosen one.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Great course. Lots of valuable information.
WiltonCivil Firefighter

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