Conversational Design Course
This course equips learners with essential skills for designing effective conversational interfaces, focusing on financial assistants. Participants will master intent mapping, conversation flows, voice and tone, error handling, and rapid validation techniques to create safe, efficient, and user-friendly interactions.

4 to 360 hours flexible workload
valid certificate in your country
What will I learn?
The Conversational Design Course provides you with practical skills to build clear, trustworthy financial assistants quickly. Learn intent mapping, entity extraction, and conversation flow architecture, then create natural sample dialogues, microcopy, and empathetic responses. You also cover failure handling, compliance, rapid research, prototyping, and measurement so every interaction is safe, efficient, and easy to use.
Elevify advantages
Develop skills
- Intent mapping: design clear, high-accuracy intents and entities quickly.
- Conversation flows: build reliable multi-turn journeys with smart recovery.
- Voice and tone: craft trusted, empathetic financial assistant microcopy.
- Error handling: script de-escalation, fallbacks, and safe confirmation steps.
- Rapid validation: prototype, test, and optimise conversational UX with data.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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