Internal and External Communication Course
Master internal and external communication during high-stakes incidents. Develop skills in clear messaging, crisis response, and stakeholder updates to protect trust, support teams, and enhance your organisation’s reputation in healthcare and other sectors.

4 to 360 hours flexible workload
valid certificate in your country
What will I learn?
This Internal and External Communication Course provides a practical toolkit for managing high-stress healthcare software outages with clarity and confidence. Learn to assess incidents quickly, align leadership, and create precise updates for media, clients, and employees. Develop reusable templates, master approval workflows, and build long-term trust through transparent, consistent, and well-structured messaging.
Elevify advantages
Develop skills
- Crisis messaging: craft fast, clear updates for media, clients, and regulators.
- Internal comms: design calm, supportive emails, scripts, and manager guidance.
- Channel strategy: adapt tone and length for social, email, and executive briefings.
- Healthcare outage comms: explain incidents simply within HIPAA and legal limits.
- Reputation recovery: plan post-incident reports, apologies, and trust-building.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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