Difficult Conversations Course
This course equips participants with essential skills for handling difficult conversations in high-stakes environments, focusing on conflict resolution, emotional management, and effective negotiation to foster better teamwork and organizational outcomes.

4 to 360 hours flexible workload
valid certificate in your country
What will I learn?
This Difficult Conversations Course provides you with practical tools to manage high-stakes discussions with confidence. Learn to analyse conflict, manage emotions, and guide 60–90 minute meetings from opening to agreement. Build skills in de-escalation, interest-based negotiation, and follow-up planning so you can create clear, measurable agreements that improve safety, teamwork, and long-term results across your organisation.
Elevify advantages
Develop skills
- Mediation design: run focused 60–90 minute sessions that stay on shared goals.
- Conflict diagnosis: quickly map root causes, interests, and clinical impacts.
- Negotiation tools: craft clear, measurable agreements that hold teams accountable.
- Emotional self-management: stay neutral, grounded, and ethical under pressure.
- High-stakes communication: de-escalate, reframe, and resolve tense clinical disputes.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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