Crisis Management and Communication Course
This course equips professionals with essential skills to handle crises effectively, from initial response to recovery, using practical tools and templates.

4 to 360 hours flexible workload
valid certificate in your country
What will I learn?
This Crisis Management and Communication Course provides you with a practical toolkit to manage product issues, safety incidents, and public scrutiny with confidence. Learn to map stakeholders, assess risk, act in the first 72 hours, coordinate with internal teams, craft clear messages, select the appropriate channels, meet regulatory expectations, and rebuild trust after a crisis using proven, ready-to-use templates.
Elevify advantages
Develop skills
- Stakeholder mapping: identify key audiences and establish precise crisis objectives quickly.
- Crisis risk assessment: rapidly evaluate safety, legal, and reputational threats.
- 72-hour action plans: develop clear playbooks, KPIs, and response checklists.
- High-impact messaging: create concise statements, FAQs, and scripts for every channel.
- Post-crisis recovery: manage regulators, rebuild trust, and refine future playbooks.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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