Free course
US$0.00
Premium course
US$30.90
WFM Technician Course
Improve your call center career with our WFM Technician Course (ትምህርቲ WFM ቴክኒሻን), designed to help professionals in workforce management. Learn data analysis, master service levels, and average handling time (AHT) standards. You'll learn to prepare great reports, improve scheduling, and lower costs. Understand how call centers work, use technology, and improve performance with important numbers. This course gives useful ideas to help you work better and succeed in your job.
- Master data analysis: Learn how to effectively analyze call volumes and average handling time. (ምሉእ ብምሉእ ዳታ ትንተና: መጠን ጻውዒትን አማካይ ግዜ ምላሽን ብትኽክል ከመይ ጌርካ ትንተን ትምሃር)
- Craft reports: Learn how to structure and present workforce management data in a clear way. (ሪፖርት ምድላው: ኣሰራርሓን ኣቀራርባን ሓበሬታ ስራሕ ሓይልን ብንጹር ከመይ ጌርካ ከም ትትርእዮ ትምሃር)
- Optimize costs: Learn strategies to lower costs and manage budgets. (ወጻኢታት ምምሕያሽ: ስትራተጂታት ንምጉዳል ወጻኢታትን ምምሕዳር በጀትን ትምሃር)
- Enhance scheduling: Create schedules for busy and slow times. (ፕሮግራም ምምሕያሽ: ን ግዜ ስራሕን ን ግዜ ዕረፍትን መደብ ከመይ ጌርካ ከም ትሰርሕ ትምሃር)
- Boost efficiency: Lower idle time with flexible scheduling solutions. (ውጽኢት ምውሳኽ: ትርፊ ግዜ ብተለዋዋጢ መደባት ከመይ ጌርካ ከም ትውድኦ ትምሃር)

from 4 to 360h flexible workload
certificate recognized by MEC
What will I learn?
Improve your call center career with our WFM Technician Course (ትምህርቲ WFM ቴክኒሻን), designed to help professionals in workforce management. Learn data analysis, master service levels, and average handling time (AHT) standards. You'll learn to prepare great reports, improve scheduling, and lower costs. Understand how call centers work, use technology, and improve performance with important numbers. This course gives useful ideas to help you work better and succeed in your job.
Elevify advantages
Develop skills
- Master data analysis: Learn how to effectively analyze call volumes and average handling time. (ምሉእ ብምሉእ ዳታ ትንተና: መጠን ጻውዒትን አማካይ ግዜ ምላሽን ብትኽክል ከመይ ጌርካ ትንተን ትምሃር)
- Craft reports: Learn how to structure and present workforce management data in a clear way. (ሪፖርት ምድላው: ኣሰራርሓን ኣቀራርባን ሓበሬታ ስራሕ ሓይልን ብንጹር ከመይ ጌርካ ከም ትትርእዮ ትምሃር)
- Optimize costs: Learn strategies to lower costs and manage budgets. (ወጻኢታት ምምሕያሽ: ስትራተጂታት ንምጉዳል ወጻኢታትን ምምሕዳር በጀትን ትምሃር)
- Enhance scheduling: Create schedules for busy and slow times. (ፕሮግራም ምምሕያሽ: ን ግዜ ስራሕን ን ግዜ ዕረፍትን መደብ ከመይ ጌርካ ከም ትሰርሕ ትምሃር)
- Boost efficiency: Lower idle time with flexible scheduling solutions. (ውጽኢት ምውሳኽ: ትርፊ ግዜ ብተለዋዋጢ መደባት ከመይ ጌርካ ከም ትውድኦ ትምሃር)
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
FAQs
Who is Elevify? How does it work?
Do the courses have certificates?
Are the courses free?
What is the course workload?
What are the courses like?
How do the courses work?
What is the duration of the courses?
What is the cost or price of the courses?
What is an EAD or online course and how does it work?
PDF Course