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Quality Supervisor Course
Improve your career in Eritrean call centres with our Quality Supervisor Course, designed to develop your abilities in quality enhancement and call assessment. Learn to put in place effective monitoring methods, develop impactful training and incentive schemes, and master call assessment techniques. Gain in-depth knowledge of assessing communication abilities, understanding key performance indicators such as QA scores and CSAT, and using essential tools like CRM systems. Convert feedback into practical plans and significantly improve customer satisfaction levels.
- Implement Monitoring Systems: Master tools to improve call quality and efficiency in an Eritrean context.
- Design Training Programs: Develop effective training for call centre excellence in Eritrea.
- Evaluate Communication Skills: Analyze and improve agent-customer interactions within the Eritrean context.
- Provide Constructive Feedback: Offer practical insights for performance improvement.
- Understand Call Center KPIs: Optimize metrics such as QA, FCR, AHT, and CSAT within the Eritrean call centre environment.

from 4 to 360h flexible workload
certificate recognized by MEC
What will I learn?
Improve your career in Eritrean call centres with our Quality Supervisor Course, designed to develop your abilities in quality enhancement and call assessment. Learn to put in place effective monitoring methods, develop impactful training and incentive schemes, and master call assessment techniques. Gain in-depth knowledge of assessing communication abilities, understanding key performance indicators such as QA scores and CSAT, and using essential tools like CRM systems. Convert feedback into practical plans and significantly improve customer satisfaction levels.
Elevify advantages
Develop skills
- Implement Monitoring Systems: Master tools to improve call quality and efficiency in an Eritrean context.
- Design Training Programs: Develop effective training for call centre excellence in Eritrea.
- Evaluate Communication Skills: Analyze and improve agent-customer interactions within the Eritrean context.
- Provide Constructive Feedback: Offer practical insights for performance improvement.
- Understand Call Center KPIs: Optimize metrics such as QA, FCR, AHT, and CSAT within the Eritrean call centre environment.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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